Booked Buyers Refund Policy
Ross Stays Inc. / Booked Buyers Service
Effective Date: October 2025
This Refund Policy governs all payments made to Ross Stays Inc., an Alberta corporation operating as “Ross Stays,” “Booked Buyers,” “MrAirbnb,” and “Ross Global” (collectively, “Ross Stays,” “we,” “our,” or “us”). By submitting payment, signing electronically, or proceeding with enrollment, the client (“you,” “your,” or “Agent”) acknowledges that this Refund Policy forms an integral part of your legally binding agreement with Ross Stays and is incorporated by reference into the Ross Stays Master Terms of Service and the Booked Buyers Terms of Service.
All payments are final, non-cancellable, and non-refundable. Fees paid to Ross Stays are earned upon receipt and compensate for strategic consulting, intellectual property, system configuration, ad management, and other deliverables that commence immediately upon purchase. Because these services are custom-built and non-resellable, no refunds or credits will be issued once work has begun, under any circumstance.
You acknowledge that Ross Stays operates under a dynamic pricing model. There is no fixed fee, rate, or guarantee of price continuity. Pricing may vary based on market conditions, service scope, customization level, campaign performance, or time-based promotions. By remitting payment, you agree to the fee presented at checkout or by invoice and authorize Ross Stays to process payment accordingly.
All payments are processed through secure third-party and direct payment methods, including but not limited to Stripe, Wise, bank wire, Interac e-Transfer, PayPal, and any other method authorized by Ross Stays. You expressly authorize Ross Stays to charge, debit, or collect payment via any of these methods for setup fees, subscription fees, ad spend, reimbursements, or success-based fees as agreed. You waive any right to dispute, charge back, or reverse such payments through your bank, card issuer, payment provider, or intermediary, and acknowledge that this Refund Policy constitutes contractual proof of authorized payment for services rendered.
If a chargeback, dispute, or reversal is initiated through any payment channel, Ross Stays will present this Policy, your executed agreement, and all supporting correspondence as proof of authorization. You agree to reimburse Ross Stays for all related losses, including processor penalties, administrative costs, collection fees, and reasonable legal expenses incurred in enforcement.
Following the initial onboarding period (typically three months), hosting, system-management, or AI Caller services may automatically renew month-to-month at the then-current published or agreed rate. Recurring fees may vary based on usage, ad spend, and performance. Written notice of cancellation must be provided at least five (5) business days before the next billing date to prevent renewal. Partial months are not prorated.
For performance-based engagements, deposits and fees are non-refundable once campaigns are activated. Deposits may be credited toward future success fees upon closing but are refundable only if no transaction enters escrow and the failure is not attributable to the client’s delay, inaction, or non-compliance. All success fees are due within five (5) business days of the client’s receipt of commission.
Ross Stays may, at its sole discretion, issue non-cash service credits in cases of material under-performance where all client obligations were met. Such credits are not refunds, have no cash value, and apply only to future billing cycles.
Prepaid or fixed-term contracts are non-cancellable and non-refundable once initiated. Month-to-month clients may cancel with written notice at least twenty-four (24) hours before renewal. Removing or disabling a payment method does not cancel your obligation. Ross Stays reserves the right to suspend or terminate service for non-payment or breach without refund or credit.
All pricing is denominated in United States Dollars (USD) unless otherwise specified. Canadian clients may be charged in Canadian Dollars (CAD) at the prevailing Stripe exchange rate effective on the transaction date. Applicable GST/HST/QST is applied as required by law.
This Policy is governed by the laws of the Province of Alberta, Canada, and the federal laws applicable therein. Any dispute arising under or related to this Policy shall be resolved exclusively by binding arbitration in Calgary, Alberta, administered by the ADR Institute of Canada (ADRIC) in English under its Arbitration Rules. Either party may seek temporary or injunctive relief to protect intellectual property or confidential information.
In no event shall Ross Stays’ total aggregate liability exceed five hundred Canadian dollars (CAD $500). Ross Stays shall not be liable for indirect, consequential, incidental, or punitive damages, including loss of profit, opportunity, or goodwill.
For full details regarding your rights, payment obligations, and dispute-resolution procedures, please refer to the Ross Stays Master Terms of Service and Privacy Policy.
Contact
Ross Stays Inc.
500 – 4 Street SW, Suite 2500
Calgary, Alberta T2P 0S1, Canada
📧 [email protected] 📞 +1 (825) 901-4844
🌐 www.rosstays.com