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TERMS OF SERVICE

Last updated October 25th, 2025

 

AGREEMENT TO OUR LEGAL TERMS

We are Ross Stays Inc. (“Company,” “we,” “us,” “our“), a company registered in Canada at 500 4 St SW , Suite #2500, Calgary, Alberta T2P 0S1.

 

We operate the website https://www.rosstays.com (the “Site“), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms“) (collectively, the “Services“).

 

These Terms of Service (“Terms”) govern your access to and use of all services operated by Ross Stays Inc., including its affiliated brands, programs, and platforms such as Booked Buyers, RealtorBNB, Hospitality Engine, and any future subsidiaries or related service lines (collectively referred to as “Ross Stays,” “we,” “our,” or “us”).

 

By engaging with any Ross Stays service or affiliate program—including but not limited to marketing campaigns, consulting, real-estate advisory, AI systems, or automation solutions—you agree to be bound by these Terms.

 

Ross Stays Inc. is a hospitality, real-estate consulting, and marketing company specializing in short-term rental and hotel optimization. We help property owners, investors, and developers analyze, structure, and scale high-performing vacation-rental assets through professional management, marketing, and operational systems. Our firm provides end-to-end consulting, market research, risk analysis, and performance optimization for residential and commercial hospitality projects, along with access to strategic partnerships, financing solutions, and real-estate opportunities globally.

You can contact us by phone at +1 (825) 901-4844, email at [email protected], or by mail to 500 4 St SW , Suite #2500, Calgary, Alberta T2P 0S1, Canada.

 

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you“), and Ross Stays Inc. , concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

 

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

 

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

 

We recommend that you print a copy of these Legal Terms for your records.

 

These Terms of Service (“Terms”) govern your access to and use of all services operated by Ross Stays Inc., including its affiliated brands, programs, and platforms such as Booked Buyers, RealtorBNB, Hospitality Engine, and any future subsidiaries or related service lines (collectively referred to as “Ross Stays,” “we,” “our,” or “us”). By engaging with any Ross Stays service or affiliate program—including but not limited to marketing campaigns, consulting, real estate advisory, AI systems, or automation solutions—you agree to be bound by these Terms.

 

Program-Specific Terms:
From time to time, we may change the name of our Services, offers, or programs as we see fit. Such changes will not affect the enforceability, continuity, or validity of these Terms or any associated contracts. Certain Ross Stays programs—such as Booked Buyers, RealtorBNB, and Hospitality Engine—operate under additional or program-specific terms available at https://www.rosstays.com/booked-buyers-terms/. These Program Terms supplement and form an integral part of this Agreement. In the event of any conflict, the Program Terms will govern solely for matters exclusive to that program.

 

TABLE OF CONTENTS

1. OUR SERVICES

2. INTELLECTUAL PROPERTY RIGHTS

3. USER REPRESENTATIONS

4. USER REGISTRATION

5. PRODUCTS

6. PURCHASES AND PAYMENT

7. SUBSCRIPTIONS

8. REFUNDS POLICY

9. PROHIBITED ACTIVITIES

10. USER GENERATED CONTRIBUTIONS

11. CONTRIBUTION LICENSE

12. SOCIAL MEDIA

13. THIRD-PARTY WEBSITES AND CONTENT

14. ADVERTISERS

15. SERVICES MANAGEMENT

16. PRIVACY POLICY

17. TERM AND TERMINATION

18. MODIFICATIONS AND INTERRUPTIONS

19. GOVERNING LAW

20. DISPUTE RESOLUTION

21. CORRECTIONS

22. DISCLAIMER

23. LIMITATIONS OF LIABILITY

24. INDEMNIFICATION

25. USER DATA

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

27. SMS TEXT MESSAGING

28. CALIFORNIA USERS AND RESIDENTS

29. MISCELLANEOUS

30. DISCLAIMER OF WARRANTIES

31. LIMITATION OF LIABILITY

32. INDEMNIFICATION

33. GOVERNING LAW AND JURISDICTION

34. MODIFICATION OF TERMS

35. NO WAIVER

36. SEVERABILITY

37. INTELLECTUAL PROPERTY

38. THIRD-PARTY LINKS AND CONTENT

39. ENTIRE AGREEMENT

40. CONTACT US

 

DEFINITIONS

For the purposes of these Terms of Service (“Terms”), the following definitions apply. Any capitalized terms not defined herein have the meanings assigned elsewhere in this Agreement.

 

“Ross Stays Inc.” (“Ross Stays,” “we,” “our,” or “us”) means Ross Stays Inc., a company incorporated in Alberta, Canada, including its directors, officers, employees, contractors, and authorized representatives.

 

“Client” or “User” refers to any individual, business, or organization engaging with Ross Stays Inc. or any affiliated program, brand, or service.

 

“Programs” or “Sub-Brands” refers to all affiliated divisions, initiatives, or brands operated by Ross Stays Inc., including but not limited to Booked Buyers, RealtorBNB, Hospitality Engine, Buyer’s Choice, Developer Engine, and any renamed, rebranded, or successor programs created by Ross Stays Inc. from time to time.

 

“Services” means any and all offerings, deliverables, or solutions provided by Ross Stays Inc. or its Programs, including but not limited to consulting, marketing, advertising, automation, data analysis, property management, training, and technology integration.

 

“Program Terms” refers to any supplemental or program-specific terms and conditions (for example, the Booked Buyers Terms of Service at https://www.rosstays.com/booked-buyers-terms/) that apply in addition to these Master Terms. In the event of a conflict, the Program Terms control for matters exclusive to that program.

 

“Third-Party Services” includes any websites, software, APIs, tools, vendors, or integrations not owned or controlled by Ross Stays Inc. that may be used in connection with the Services (e.g., Meta Ads, Google Ads, AirDNA, PriceLabs, GoHighLevel, OpenAI, Stripe, Wise, etc.).

 

“Agreement” collectively refers to these Terms, all Program Terms, statements of work, invoices, addenda, and any executed written agreements between Ross Stays Inc. and the Client.

 

“Confidential Information” means all non-public data, communications, strategies, and intellectual property exchanged between the Parties in the course of providing or receiving Services.

 

“Effective Date” means the date on which the Client first pays for, accesses, uses, or engages Ross Stays Inc.’s Services.

 

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

 

1. Licensing & Legal Compliance Ross Stays Inc. operates within the real estate, hospitality, and short-term rental consulting industry. Clients engaging with Ross Stays Inc.—including property owners, investors, realtors, and developers—are responsible for complying with all applicable real-estate laws, licensing requirements, and short-term-rental regulations in their respective jurisdictions. Ross Stays Inc. does not provide legal, tax, or financial advice and is not a licensed real-estate brokerage, tax firm, or financial institution. 2. Third-Party Services & Due Diligence Ross Stays Inc. may introduce or facilitate connections among property owners, developers, investors, and real-estate professionals. However, Ross Stays Inc. does not guarantee, underwrite, or endorse any third-party services, partnerships, or investment opportunities. Clients are solely responsible for conducting their own due diligence and for consulting with licensed professionals—including real-estate agents, lawyers, accountants, and tax advisors—before entering into any financial or legal agreement. 3. Regional Laws & Cross-Border Transactions Ross Stays Inc. operates across multiple jurisdictions, including Canada, the United States, Mexico, and other international regions. Clients involved in cross-border property acquisitions, management, or investments must comply with all applicable laws relating to property ownership, taxation, short-term-rental licensing, and foreign-investment restrictions. Ross Stays Inc. assumes no liability for any breach of local laws, permit requirements, or reporting obligations by clients. 4. No Guarantee of Returns or Investment Outcomes Ross Stays Inc. may provide market data, feasibility assessments, and performance projections related to real-estate or hospitality assets. Such materials are for informational purposes only and do not constitute guarantees of income, occupancy, appreciation, or investment success. All investment and operational decisions are made at the client’s sole discretion and risk. 5. Local Short-Term-Rental & Zoning Compliance Clients listing or managing properties through Ross Stays Inc. must ensure full compliance with local zoning, licensing, taxation, HOA, and municipal-bylaw requirements. Ross Stays Inc. is not responsible for any penalties, fines, or legal consequences arising from client non-compliance with short-term-rental or property-use regulations.

 

2. INTELLECTUAL PROPERTY RIGHTS

 

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

 

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

 

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only.

 

Your use of our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and

  • download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

 

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

 

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

 

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

 

Your submissions

Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

 

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

 

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

  • confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;

  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;

  • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and

  • warrant and represent that your Submissions do not constitute confidential information.

  •  

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

 

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

 

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

 

5. PRODUCTS

All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

 

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

– Visa

– Mastercard

– American Express

– Discover

– PayPal

– E-Transfer

– PAD

– ACH

– Crypto

– Wire

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in CAD or USD.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

— Booked Buyers Payment Structure —
For Booked Buyers engagements, clients agree to pay an initial setup deposit (typically CAD $500 or USD $500, unless otherwise stated) followed by either a one-time balance or scheduled installment payments as set out in the client invoice or onboarding agreement. Once campaign setup, AI-caller configuration, or ad management has begun, all payments are deemed earned and non-refundable. Ongoing maintenance renews monthly unless canceled in writing at least seven (7) days before renewal.

 

7. SUBSCRIPTIONS

 Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is subscriptions renew based on the specific terms chosen by the customer at the time of purchase. renewal options may vary based on the type of service, contract agreements, or selected payment frequency. customers can review, modify, or cancel their subscription terms within their account settings or by contacting our support team.

 

Free Trial

We offer a 7-day free trial to new users who register with the Services. Free trial durations and terms may vary depending on the specific program, promotion, or agreement. The applicable trial length and conditions will be clearly stated at the time of sign-up. At the end of the trial, services may automatically continue, require opt-in, or pause pending payment confirmation, as outlined in the customer’s offer or contract.

 

Cancellation

Cancellation policies vary by service. Some subscriptions can be canceled via the user account dashboard, while others require contacting customer service at [email protected] . Specific cancellation terms will be provided at the time of sign-up. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].


Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

 

8.REFUNDS & PROGRAM-SPECIFIC POLICIES

All sales made through Ross Stays Inc. are final, and no refunds, credits, or exchanges will be issued once payment is processed, unless expressly provided in writing within a program-specific agreement. Because our services involve immediate allocation of resources, intellectual property, and proprietary systems, all fees are deemed earned upon commencement of work.

 

The Booked Buyers Program is also subject to a strict no-refund policy. Fees paid under that program are non-cancellable and non-refundable, and services are deemed fully earned upon activation. Limited non-cash service credits may be issued only under the specific conditions outlined in the official Booked Buyers Refund Policy, available at Booked Buyers Refund Policy

 

 

This Booked Buyers Refund Policy forms an integral part of the Booked Buyers Agreement and governs all payments made for that program. In the event of any conflict between the general refund terms in this Master Agreement and a program-specific refund or credit provision, the program-specific policy shall govern solely for that program.

 

No other services, subscriptions, or engagements offered by Ross Stays Inc. are eligible for refunds, credits, or charge reversals unless explicitly stated in a signed agreement. All clients waive any right to dispute, charge back, or reverse payments through their bank, credit-card issuer, or payment platform once services have commenced.

 

 

9. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

 

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

  • Use any information obtained from the Services in order to harass, abuse, or harm another person.

  • Make improper use of our support services or submit false reports of abuse or misconduct.

  • Use the Services in a manner inconsistent with any applicable laws or regulations.

  • Engage in unauthorized framing of or linking to the Services.

  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • Delete the copyright or other proprietary rights notice from any Content.

  • Attempt to impersonate another user or person or use the username of another user.

  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.

  • Use a buying agent or purchasing agent to make purchases on the Services.

  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

  • Sell or otherwise transfer your profile.

  • ❌ Unsolicited Advertising & Unapproved Sales: Users may not promote or sell services outside of designated areas of the platform. However, approved real estate deals and investment opportunities may be shared within designated discussion forums or private groups in compliance with Ross Stays’ policies.

  • Circumventing Platform Fees → Users cannot attempt to book or transact outside the platform to avoid fees.

  • Unsolicited Promotions & Spam → Prohibit users from sending unauthorized marketing messages.

  • Misrepresentation of Listings → Users cannot provide false information about properties, rentals, or investments.

 

10. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

 

  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.

  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.

  • Your Contributions are not false, inaccurate, or misleading.

  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

  • Your Contributions do not violate any applicable law, regulation, or rule.

  • Your Contributions do not violate the privacy or publicity rights of any third party.

  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

 

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

 

11. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

 

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

 

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

 

12. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

 

13. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

 

14. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

 

15. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

 

16. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: http://www.rosstays.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States and Canada. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States and Canada, then through your continued use of the Services, you are transferring your data to the United States and Canada, and you expressly consent to have your data transferred to and processed in the United States and Canada.

 

17. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

 

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

 

18. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

 

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

 

We may, from time to time, rename, rebrand, restructure, or otherwise modify our Services, offers, or programs, including their associated branding, without prior notice. Such modifications shall not constitute termination or alteration of the underlying contractual obligations between the Parties.

 

19. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Canada. Ross Stays Inc. and yourself irrevocably consent that the courts of Canada shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

For clients located outside Canada, Ross Stays Inc. may elect to enforce these Terms under the jurisdiction of the client’s local courts solely for debt collection or contractual enforcement purposes.

 

20. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

 

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be one (1). The seat, or legal place, or arbitration shall be Calgary, Canada. The language of the proceedings shall be English. The governing law of these Legal Terms shall be substantive law of Canada.

 

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

 

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

 

21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

 

22. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. SEE SECTION 6 (PURCHASES AND PAYMENT) FOR FEE TERMS AND NON-REFUNDABILITY PROVISIONS APPLICABLE TO BOOKED BUYERS CAMPAIGNS.

 

— Marketing and Performance Disclaimer (Booked Buyers) —
Booked Buyers provides marketing, automation, and AI-driven lead-generation services on a best-effort basis. Ross Stays Inc. does not guarantee specific results such as lead volume, conversion rate, or revenue. Campaign performance depends on variables outside our control including platform algorithms, market conditions, and client response time. All metrics and projections are estimates only.

 

23. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $500.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

24. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

 

25. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

 

— Booked Buyers Data Processing Notice —
Clients of Booked Buyers consent to the collection and processing of advertising, CRM, and campaign data for service delivery and optimization. Data may be transmitted to integrated platforms (including Meta Ads, Google Ads, GoHighLevel, OpenAI, and Stripe) solely for performance purposes. Ross Stays Inc. complies with applicable Canadian (PIPEDA) and U.S. data-privacy standards (including CCPA, where applicable).

 

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

 

27. SMS TEXT MESSAGING

Program Description

By opting into any Ross Stays Inc. text messaging program, you expressly consent to receive text messages (SMS) to your mobile number. Ross Stays Inc. text messages may include: appointment reminders, marketing communications, account alerts, order updates, responses to inquiries and special offers.

 

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with “STOP.” You may receive an SMS message confirming your opt out.

 

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

 

Support

If you have any questions or need assistance regarding our SMS communications, please email us at [email protected] or call at +1 (825) 901-4844.

 

28. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

 

29. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

 

30. DISCLAIMER OF WARRANTIES

ROSS STAYS PROVIDES ITS WEBSITE, SERVICES, CONTENT, AND ALL RELATED MATERIALS ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ROSS STAYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE RELIABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICES OR CONTENT.

 

31. LIMITATION OF LIABILITY

IN NO EVENT SHALL ROSS STAYS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR ANY DISSATISFACTION WITH THE SERVICES IS TO DISCONTINUE THEIR USE. ANY BUSINESS, INVESTMENT, OR REAL ESTATE TRANSACTION OUTCOMES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, PROPERTY DAMAGES, OR MISSED OPPORTUNITIES.

 

32. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ross Stays, its parent companies, affiliates, licensors, and service providers, as well as their respective directors, officers, employees, and agents, from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with: Your access to or use of the Services, Your violation of these Terms, or Any content submitted, posted, or transmitted by you.

 

33. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Ross Stays is incorporated, without giving effect to any principles of conflicts of law. You agree that any legal action or proceeding between you and Ross Stays for any purpose concerning these Terms or your use of the Services shall be brought exclusively in the courts located in that jurisdiction, and you hereby consent to, and waive any objections to, personal jurisdiction and venue in such courts.

 

34. MODIFICATION OF TERMS

Ross Stays reserves the right, at its sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the website, and your continued use of the Services following the posting of any changes constitutes your acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

 

35. NO WAIVER

No failure or delay by Ross Stays in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any other or further exercise of that right or any other right.

 

36. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect, and the invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely reflects the parties’ original intent.

 

37. INTELLECTUAL PROPERTY

All content, trademarks, service marks, trade names, logos, and icons are the property of Ross Stays or its licensors and are protected by applicable intellectual property laws. Nothing contained on the website should be construed as granting any license or right to use any trademark without the express written consent of Ross Stays or such third party that may own the trademark.

 

38. THIRD-PARTY SERVICES, LINKS AND INTEGRATIONS

Ross Stays Inc. and its programs—including Booked Buyers, RealtorBNB, and Hospitality Engine—may integrate with or provide access to third-party websites, APIs, or software (collectively “Third-Party Services”). These include but are not limited to Meta Ads Manager, Google Ads, AirDNA, PriceLabs, GoHighLevel, and OpenAI. We do not own, operate, or control these Third-Party Services and are not responsible for their performance, data practices, or reliability. Your use of Third-Party Services is governed by their own terms and privacy policies. Ross Stays Inc. disclaims any liability arising from such use.

 

39. PAYMENTS, REFUNDS AND CHARGEBACKS

All payments made to Ross Stays Inc. are final and non-refundable unless expressly stated otherwise in a duly executed written agreement signed by both parties. By submitting payment, the Client irrevocably authorizes Ross Stays Inc. to collect and retain all fees according to the agreed schedule and waives any and all rights to initiate, request, or authorize any chargeback, reversal, clawback, or dispute through their bank, card issuer, or payment processor once services have commenced or access has been provided.

In the event of a billing concern or dispute, the Client must notify Ross Stays Inc. in writing witvhin five (5) business days of the charge and allow Ross Stays Inc. a reasonable opportunity to investigate and resolve the matter. The Client agrees that initiating a chargeback without first following this dispute-resolution process constitutes a material breach of these Terms and may result in immediate suspension of all Services, referral to collections, and pursuit of recovery of any costs, fees, or damages (including legal and administrative expenses) incurred by Ross Stays Inc. in enforcing this provision.

 

40. SUB BRANDS, CONTRACTORS AND AFFILIATES

Ross Stays Inc. operates through affiliated brands and third-party contractors, including Booked Buyers, RealtorBNB, and Hospitality Engine. Engagement with any sub-brand constitutes engagement with Ross Stays Inc. All contracts, payments, and liabilities flow through Ross Stays Inc. unless otherwise agreed in writing. Ross Stays Inc. is not responsible for the independent actions of third-party contractors but exercises oversight and quality control to ensure consistent service standards.

 

41. ENTIRE AGREEMENT

These Terms, together with any policies or guidelines referenced herein, constitute the entire agreement between you and Ross Stays regarding your use of the Services and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, concerning the subject matter herein.

 

42. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Ross Stays Inc.

500 4 St SW

Suite #2500

Calgary, Alberta T2P 0S1

Canada

Phone: +1 (825) 901-4844